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QUESTION NO: 9

Facilitation techniques are used throughout project management. Your company is embarking on

a project to completely eliminate defects in its products. You are the project manager for this

project, and you are developing your project charter. To assist you, which of the following

facilitation techniques did you use?

A. Surveys

B. Delphi approach

C. Meeting management

D. Focus groups

Answer: C

Explanation:

Meeting management is an example of a facilitation technique used in developing the project

charter as meetings may be held with key stakeholders and subject matter experts. Other

facilitation techniques used to guide preparation of the charter are brainstorming, problem solving,

and conflict resolution. [Initiating]

QUESTION NO: 6

When you established the change control board for your avionics project, you established specific

procedures to govern its operation. The procedures require all approved changes to baselines to

be reflected in the______________.

A. Performance measurement baseline

B. Change management plan

C. Quality assurance plan

D. Project management plan

Answer: D

Explanation:

The project management plan must be updated changes to subsidiary plans and baselines subject

4

to formal change control processes. Those changes must be communicated to appropriate

stakeholders in a timely manner. [Monitoring and Controlling]

QUESTION NO: 11

You are managing a project in an organization is characterized by with rigid rules and policies and

strict supervisory controls. Your project, sponsored by your CEO who is new to the company, is to

make the organization less bureaucratic and more participative. You are developing your project

management plan. Given the organization as it now is set up, as you prepare your plan, you can

use which of the following organizational process assets______________.

A. Guidelines and criteria

B. Project management body of knowledge for your industry

C. Organizational structure and culture

D. The existing infrastructure

Answer: B

Explanation:

While you are managing a different type of project, the organization has managed projects before

and therefore may have as part of its organizational process assets a project management

template, which sets forth guidelines and criteria to tailor the organization’s processes to satisfy

specific needs of the project. [Planning]

QUESTION NO: 12

You are fairly new to managing a project but have been a team member for many years. You are

pleased you were selected to manage your company’s 2015 model line of hybrid vehicles. You are

now planning your project and have been preparing the subsidiary plans as well. You realize some

project documents also are required to help manage your project. An example of one that you

believe will be especial helpful is the______________.

A. Business case

B. Key performance indicators

C. Project management information system

D. Project statement of work

Answer: D

Explanation:

The project statement of work is a useful document as it describes the products, services, or

results the project is to deliver. It references the business need, product scope description, and the

strategic plan. [Initiating and Planning]

7

PMI®, PMBOK® Guide, 2013, 68, 78

QUESTION NO: 17

You have been directed to establish a change control system for your company, but must

convince your colleagues to use it. To be effective, the change control system must

include______________.

A. Procedures that define how project documents may be changed

B. Specific change requests expected on the project and plans to respond to each one

C. Performance reports that forecast project changes

D. A description of the functional and physical characteristics of an item or system

Answer: A

Explanation:

A change control system is a collection of formal, documented procedures that define the process

used to control change and approve or reject changes to project documents, deliverables, or

baselines. It includes the paperwork, tracking systems, and approval levels necessary to authorize

changes. [Monitoring and Controlling]

PMI®, PMBOK® Guide, 2013, 96

QUESTION NO: 1

You work for a software development company that has followed the waterfall development model

for more than 20 years. Lately, a number of customers have complained that your company is

taking too long to complete its projects. You attended a class on agile development methods and

believe that if the company used the agile approach, it could provide products to clients in a

shorter time period. However, it would be a major culture change to switch from the waterfall

methodology to the agile approach and to train staff members in this new approach. You

mentioned this idea to the director of the PMO, and although she liked the idea, she would need

approval from the company’s portfolio review board to move forward with it. She suggested that

you document this idea in a______________.

A. Business need

B. Product scope description

C. Project charter

D. Business case

Answer: D

Explanation:

The business case is used to provide the necessary information to determine whether or not a

project is worth its investment. It is used to justify the project and typically contains a cost-benefit

analysis and a business need.

QUESTION NO: 14

You are implementing a project management methodology for your company that requires you to

establish a change control board. Which one of the following statements best describes a change

control board?

A. Recommended for use on all (large and small) projects

B. Used to review, evaluate, approve, delay, or reject changes to the project

C. Managed by the project manager, who also serves as its secretary

D. Composed of key project team members

Answer: B

Explanation:

Used to review, evaluate, approve, delay, or reject changes to the project

The change control board’s powers and responsibilities should be well defined and agreed upon

by key stakeholders. On some projects, multiple change control boards may exist with different

8

areas of responsibility. [Monitoring and Controlling]

PMI®, PMBOK® Guide, 2013, 96

QUESTION NO: 7

You are beginning a new project staffed with a virtual team located across five countries. To help

avoid conflict in work priorities among your team members and their functional managers, you ask

the project sponsor to prepare a______________.

A. Memo to team members informing them that they work for you now

B. Project charter

C. Memo to the functional managers informing them that you have authority to direct their

employees

D. Human resource management plan

Answer: B

Explanation:

Although the project charter cannot stop conflicts from arising, it can provide a framework to help

resolve them, because it describes the project manager’s authority to apply organizational

resources to project activities. [Initiating]

QUESTION NO: 16

You realize that projects represent change, and on your projects, you always seem to have a

number of change requests to consider. In your current project to manage the safety of the

nation’s cheese products and the testing methods used, you decided to prepare a formal change

management plan. An often overlooked type of change request is______________.

A. Adding new subject matter experts to your team

B. Updates

C. Work performance information

D. Enhancing the reviews performed by your project’s governance board

Answer: B

Explanation:

Change requests may include corrective actions, preventive actions, defect repairs, or updates.

Updates are changes to formally controlled project documents or plans to reflect modified or

additional content. [Executing]

PMI®, PMBOK® Guide, 2013, 85

9

QUESTION NO: 13

You work for a telecommunications company, and when developing a project management plan

for a new project, you found that you must tailor some company processes because the product is

so different than those products typically produced by your company. To tailor these processes,

you will follow______________.

A. Standardized guidelines and work instructions

B. Stakeholder risk tolerances

C. Expert judgment

D. Structure of your company

Answer: A

Explanation:

Standardized guidelines and work instructions are an organizational process asset to consider as

the project management plan is developed. They include guidelines and criteria to tailor the

organization’s set of standard processes to satisfy the specific needs of the project. [Planning]

PMI®, PMBOK® Guide, 2013, 75

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